Level 3 Support Engineer

The Level 3 Support Engineer is the final escalation point within Technical Support and Customer Service. Technical issues that cannot be resolved by Level 1 & 2 support staff are escalated to the Level 3 Support Engineer. This engineer is capable of troubleshooting and resolving the most complicated issues, before they are transferred to engineering. This position will work closely with Engineering and Product Development.

 

Required Skills:

  • Strong analytical and problem solving skills

  • Methodically troubleshoot and resolve issues

  • Excellent written communication and verbal skills, as well as strong listening skills

  • Strong interpersonal skills

  • Strong customer relation skills

  • Ability to handle multiple priorities

  • Ability to develop documentation for common issues

  • Takes initiative to learn and develop

  • Must work well in a team environment

 

Education / Expertise:

  • 5+ years in System Administration (Linux)

  • 5+ years experience working with Linux systems

  • 5+ years in Database Management (mySQL)

  • 5+ years in shell scripting / language scripting

  • Experience with PHP experience is a plus. Ability to read and understand code

  • Prior experience working in a Cloud/SaaS environment

  • Working knowledge of network technologies

  • Experience with MongoDB is a plus

  • Experience with VMware / virtualization technologies is a plus

 

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