Tier 3 IT Technician (North Carolina)


Job Description: iCoreConnect is currently looking for an experienced Tier 3 IT Technician to join our Charlotte, North Carolina-based IT Services team. Applicants should problem-solve and effectively design solutions to meet a wide range of client needs, both physically and in the cloud. Responsibilities include design, deployment and support of business networks, servers, computers and users. Our team thrives on the fast-paced and rapidly-changing environment expected in a growing, public company. iCoreConnect is most notably known for its innovation in solving healthcare business problems. Our philosophy is built on a high level of customer feedback to more adeptly respond to the market’s needs. Our platform includes more than a dozen SaaS enterprise services and more than 40 agreements/endorsements with state and regional healthcare associations.

Responsibilities:

  • Design and quote hardware, software and cloud solutions in collaboration with the sales team

  • Manage project deployments from start to finish

  • Create clear and precise documentation for ongoing support

  • Identify, troubleshoot and resolve client issues and escalations

  • Track and record billable hours with detail of work performed

Required Skills:

  • At least 4 years of experience in business IT across various platforms and systems (preferably with an MSP)

  • Expertise with Microsoft Azure cloud migrations, setup and support

  • Expertise with Microsoft 365 administration

  • Expertise in designing, quoting and installing efficient IT Solutions (including

  • Network, Server, Workstations, Cloud, etc.)

  • Networking, firewall and managed switch configuration

  • Backup and disaster recovery configuration and administration

  • Windows 10 and macOS Troubleshooting, Administration & Support

  • Virus and malware prevention and remediation

Desired Skills:

  • Recent experience at a Managed IT Service company

  • Experience in AutoTask, ConnectWise or related MSP and RMM platforms

Traits & Attributes:

  • Decisive: Research, choose and implement the most balanced solution among various options

  • A Multitasker: Prioritize, manage time and track multiple projects throughout the day

  • Detail-Oriented: Manage projects with accurate and careful attention

  • Flexible: Adapt quickly to new priorities within a culture of rapid growth

  • Self-Motivated: Demonstrate enthusiasm to move through assignments with precision and timeliness

Compensation:

  • Employees are offered competitive compensation with eligibility for equity awards under the the Long-Term Incentive Plan

  • Paid vacation, holidays and sick days

About iCoreConnect: iCoreConnect creates responsive software for high-compliance industries. We take a unique approach. Our team designs and continually innovates our software based on actual conversations with the people we serve. That’s how we empower our clients to achieve the efficiency, security and compliance they truly need, with the support they deserve. We work together to ensure the overall health and growth of the company through the individual success of every team member. We prioritize professional development and provide every opportunity for our team members to grow their skills and talents, and become even more effective. Our IT Services department is a leader in providing world-class service for more than 16 years in the greater Charlotte, NC metro area.

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