Dear Electronic Prescribing Customer,

During your government registration to prescribe electronically, we are required to verify your professional identity.  As part of this process, we use a tool called eIDverifier from Equifax that allows us to ask you questions from your past, such as addresses and financial history… answers only you would know.  We do NOT run or check your credit.

If you have placed a “credit freeze” with the three major credit bureaus, it also blocks the Equifax eIDverifier tool.  As such, we cannot proceed with verifying your professional identity as mandated until you contact Equifax to lift or “thaw” the freeze.  Please temporarily lift any Equifax-specific freeze at least one hour prior to your confirmed appointment time. 


The eIDverifier session is extremely brief, usually about a 15-minute phone call with us.  After we complete your verification, you will be able to reinstate your freeze with Equifax.

Security and privacy are foundational at iCoreConnect.  Not only do we safeguard your patients’ Protected Health Information (PHI) with the highest commercially-available encryption measures and facilities, we take your protection just as seriously.

Should you have additional questions or concerns, please feel free to reach out to our team at 1.888.810.7706 option 2.


Best regards,

Robert McDermott
President & CEO

Temporarily Lift an Equifax Credit Freeze Prior to Verifying Professional Identity